Privacy Policy

 

Privacy Policy

1. Who We Are
Welcome to Protection Pro AU (“we,” “us,” “our”). Our website address is https://protectionproau.com. We are committed to protecting your personal information and complying with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

2. Information We Collect
We may collect the following types of personal information:

Name
Email address
Phone number
Comments or feedback submitted through forms
IP address and browser user agent (for security and analytics)
Uploaded media files, if applicable
If you leave a comment, we may collect metadata to help with spam detection and moderation.

3. Media Uploads
If you upload images to our site, please ensure they do not contain embedded location data (EXIF GPS). Visitors may be able to download and extract such data from publicly accessible images.

4. Cookies and Tracking Technologies
We use cookies to enhance your experience. This includes:

Remembering login details
Saving form data for future convenience
Monitoring website performance
You can disable cookies in your browser settings, but some features may not function properly.

5. Embedded Content from Other Websites
Some pages on our site may contain embedded content (e.g., YouTube videos or social media posts). Embedded content behaves as if you visited the external site directly and may collect your data per their respective privacy policies.

6. How We Use Your Information
We only use your personal information for purposes that are:

Directly related to our services (e.g., processing your order, providing updates, or responding to your inquiries)
Required or authorised by law
Otherwise with your consent
We do not use your information for direct marketing unless you have opted in.

7. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share it with trusted third-party service providers solely for the purpose of:

Hosting and maintaining our website
Managing communications
Fulfilling services requested by you
All such providers are bound by confidentiality and data protection obligations.

8. SMS Communications
When you opt in to receive SMS communications:

We collect your mobile number and any details needed to support your account
Messages may include service updates, order notifications, or account-related alerts
You can opt out at any time by replying “STOP” to any SMS, or by contacting us
We will not send promotional content via SMS without your explicit consent.

9. Data Retention
We retain your personal information only as long as necessary:

Comments and metadata may be retained indefinitely for moderation purposes
User accounts retain their provided information until you choose to delete it
You may request deletion of your data at any time.

10. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

11. Your Rights & Access to Information
Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request corrections if any information is inaccurate or outdated
Withdraw consent or opt out of communications
To exercise your rights, please contact us using the details below.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:

Protection Pro AU
Email: [email protected]
Phone: 0455 497 214
Website: https://protectionproau.com