Refund Policy
Welcome to Protection Pro AU
At Protection Pro AU, we understand the importance of efficiency and reliability in your business operations. If you experience any issues with our products or services, we are here to support you with a straightforward refund policy.
Eligibility for Refunds
• Machine Errors or Miscuts: In the event of a machine error or miscut, please contact us directly. To initiate a refund or credit, email admin@protectionproau.com with the QR codes of the affected film. Our team will promptly review your request and get the process started.
Refund Process
• Timing: Refund requests should be made within 30 days of the purchase date.
• Verification: Upon receiving your email with the necessary details, we will verify the issue and confirm whether a refund or credit is applicable.
• Credit Application: Approved refunds or credits will be processed swiftly, and the amount will be applied to your account or the original payment method within a few business days.
• Shipping Costs: Please note that shipping costs are non-refundable, unless the return is due to a product defect or an error on our part.
Non-Refundable Items
• Custom Orders: Custom-made or personalized products are not eligible for refunds.
• Discounted Products: Products purchased at a discount or on special terms may not be eligible for refunds.
Product Exchanges
For any defective or damaged products, please contact us at admin@protectionproau.com within 30 days of receiving your order. We will arrange for an exchange as quickly as possible.
Return shipping costs are the responsibility of your business unless the return is due to a product defect or an error on our part.
Refund Status
If your refund hasn’t been processed yet, please first check with your accounting or finance department. If further assistance is needed, reach out to us at admin@protectionproau.com, and we will investigate the matter promptly.
Contact Us
For any inquiries or further clarification about our Refund Policy, please contact us at admin@protectionproau.com or call [insert contact phone number]. We are committed to ensuring your business operations run smoothly.